April 24, 2024

screen with a short lifelineNo, not those palm creases, the ones you get when you drop your less than a month old Palm Pilot on the floor, and the screen cracks. Yes, I had spent a lot of money on the extended warranty, and it covers virtually everything except broken screens.

I was lucky enough to find a person at Palm who has a heart; after hearing the story, he got his manager to cut the replacement cost in half, so now I’m back with a new Palm and an unbroken screen. Thanks, Palm!