World Class Customer Service

COMMENTS=the download popup box to download the SP’B’ works; when I click the ‘download’ box at the bottom, the page thinks for a few seconds then gives me a page not found error. Has occurred through 2 days and several restarts.

Please wait …
eddie has arrived to help you!
eddie says, “Hi Allen.”
eddie says, “Thank you for contacting DIRECWAY Technical Support, this is Eddie. Please give me a minute while I pull up your account information.”
eddie says, “Thank you for waiting. As I understand you are having an issue with downloading service pack b.”
You say, “correct”
You say, “correct”
eddie says, “Are you on the machine on which DIRECWAY product is installed.”
You say, “yes”
eddie says, “When was the last time you tried?”
You say, “30 seconds ago”
eddie says, “Okay.”
You say, “”Cannot find server” in the top bar”
You say, “”The Page Cannot Be Displayed” in the text”
eddie says, “We are currently facing temporary issues with our services. Please be assured that our technicians are working on this to make sure that the services are restored very soon. Please try after sometime”
You say, “how long is a sometime? Tomorrow? Next week?”
eddie says, “Expected time of restoration is unknown at this point of time but I can assure you it would be resolved as soon as possible.”
You say, “ok”
eddie says, “Is there anything else I can assist you with?”
eddie says, “For future reference, your Case ID is 3660926. Please mention this Case ID for any future correspondence and feel free to contact us if you need any further help or information. We are available 24 hours a day and 7 days a week.”
You say, “browsing seems slower than usual today; is it just me?”
eddie says, “No Allen its a problem at our end which will be restored.”
You say, “Thanks”
eddie says, “Is there anything else I can assist you with?”
You say, “Not today”
eddie says, “Okay have a nice day.”
eddie says, “It was a pleasure chatting with you. Thank you for contacting DIRECWAY Technical Support. Have a nice time.”
You say, “you, too”
eddie says, “Thank you Allen.”
You say, “bye”
eddie says, “Bye.”