Archives for August 4, 2005

Garmin: Support?

If this is support, color me unimpressed: Garmin: Support.

Thank you for contacting Garmin Customer Service and for taking the time to fill out the Technical Support E-mail Form.

The information you have submitted will help us to fix any problems you have encountered.

This is a computer-generated response confirming your e-mail request has been received by Garmin. There is no need to respond to this message. All inquiries are answered in the order they are received.

Please do not send multiple e-mail messages (with the same question) before you have received a response. Doing so will delay your answer. Please allow up to 5-7 working days for an e-mail response, as our response time is longer than normal due to an overwhelming amount of seasonal phone calls and e-mails.

We appreciate your support of Garmin products and hope we can continue to serve you.

So, I’ve had their Forerunner 301 for less than 12 hours, and it’s dead.  Paperweight dead.  The pleasing "battery charging" screen is no more, it responds to no button.  It’s moved a grand total of about 8 feet, over to the window to acquire satellites, and is now defunct.  It is no more.

Fortunately, there’s a phone number to call.  Hopefully they answer in less than 5-7 working days.

Update: after only a 17 minute hold (not bad for calling during lunch time) I have an RMA number, and a promise of a 7-10 day turn around.  Hope springs eternal.

Update2: I got a nice reply email from tech support shortly after the phone call, so their response time is pretty good, really.

Matthew in Beirut: Backstroke of the West

via VodkaPundit: Matthew in Beirut: Backstroke of the West.

What Star Wars captions look like when translated through two languages.  It’s not what Lucas would have envisioned.