If this is support, color me unimpressed: Garmin: Support.
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So, I’ve had their Forerunner 301 for less than 12 hours, and it’s dead. Paperweight dead. The pleasing "battery charging" screen is no more, it responds to no button. It’s moved a grand total of about 8 feet, over to the window to acquire satellites, and is now defunct. It is no more.
Fortunately, there’s a phone number to call. Hopefully they answer in less than 5-7 working days.
Update: after only a 17 minute hold (not bad for calling during lunch time) I have an RMA number, and a promise of a 7-10 day turn around. Hope springs eternal.
Update2: I got a nice reply email from tech support shortly after the phone call, so their response time is pretty good, really.
Heh… it took one look at your chiseled, elite athletic form, pondered for a nanosecond the countless miles, the sweat, the rain, the cold… and promptly gave up the ghost.
Some gadgets just can’t take it… better to find out early.
heh.
If it’s brand new, return it from whence it came and get a new one
BTW, I’ve had universally EXCELLENT service from Garmin, including their not charging me for out of warranty repairs to units I destroyed in brain-absent modes. Once they even gave me a case to go with the GPS.
Check the obits, make sure you’re not in there.
Garmin support was excellent for me, replacing all of the guts of a non-waterproof unit for a reasonable charge after I dropped it in salt water. I’d be surprised if your experience turns out to be negative.
I’ve had very good luck with a Polar M32 — not nearly as many bells and whistles, though.
2 days after I read this post my dog (who hasn’t chewed a thing) decided to make a snack out of my 301. So much for thinking about how happy I was that mine worked! Hope you are all right about that service thing. I don’t know how I ever functioned without mine…..(nerd girl, nerd girl).