For the last several days, my DSL connection has slowly been losing speed. It’s been interesting to see it slowly slide from my normal 1200 or so downstream to about 650, and no amount of power cycling the modem will change it.
(I have a 2Wire DSL modem/wireless gateway that very conveniently shows speeds on its status page, so it’s not a subjective ‘things are getting slow’ thing, it’s an objective measure).
That doesn’t mean much to SBC/ATT; I was patiently running the Level 1 script earlier today, but balked at ‘restart your computer': I refrained from being rude or angry, but did say that wasn’t going to happen, it was a line problem not a computer problem, and we agreed to stop there.
I find that techies at 0300 are either more knowledgeable or more likely to listen to people, so there’s now a repair scheduled after only 10 minutes on the phone, surely an AT&T record.
I’ll keep you posted.