2+2=7? Seven things you may not know about Press Ganey Statistics

…The time you spend with critically ill patients may make another department’s satisfaction scores better . . . while making yours worse…

via 2+2=7? Seven things you may not know about Press Ganey Statistics.

A nice evaluation of Press Ganey and its current application in the Emergency Department.

I have No Idea why hospitals pay for this service, when they could do it themselves for a lot less moolah, have much higher data capture rates, and get actually usable data.