Not Running a Hospital: Carrying a lot of baggage

What he said…

Query: Why hadn’t they notified me upon arrival — or even before arrival when I was aboard the plane? They knew what plane I was on. Why have me go through a long fruitless wait at the airport? If you have such a powerful information system, why not use it to the benefit of your patrons? Especially your so-called “priority” customers.Indeed, why can’t all customers gain access to the baggage information system on their computers or iPhones? Sounds like that would be better service and possibly save money for those companies, too.

via Not Running a Hospital: Carrying a lot of baggage.