Archives for February 15, 2012

A Death Knell for Press Ganey? | WhiteCoat’s Call Room

Not only does ā€œsatisfaction [have] little or no correlation with Health Plan Employer Data and Information Set quality metrics,ā€ but, according to the results of this study, hospitals that push to have the highest satisfaction scores may be harming or even killing their patients.

via A Death Knell for Press Ganey? | WhiteCoat’s Call Room.

I’m not ever going to get tired of this.