A Death Knell for Press Ganey? | WhiteCoat’s Call Room

Not only does “satisfaction [have] little or no correlation with Health Plan Employer Data and Information Set quality metrics,” but, according to the results of this study, hospitals that push to have the highest satisfaction scores may be harming or even killing their patients.

via A Death Knell for Press Ganey? | WhiteCoat’s Call Room.

I’m not ever going to get tired of this.