Great Moments in Amazon Kindle tech support

I want to preface this by saying the technical problem I had was of my own doing, and once I talked to someone who had a clue it was fixed in two minutes.
Then, there’s this unintentional comedy! I went to the Amazon Kindle support page, as I’d tried their email support and they couldn’t even be bothered to try, I got ‘please open a chat window’ as their response email.
A chat was begun:
You are now connected to Amazon from Amazon.com.
Me:my kindle fire DH 7″ seems to think it’s in the UK. The .com button in the lower right of the keyboard displays .co.uk, and when searching for websites it always offers the .co.uk ones as the recommended ones.

I’ve checked my country setting under manage my devices (US). Serial Number: ####

Amazon:Hello.. This is Sweety from the Digital Team.
Welcome to Amazon Digital Chat.
I am glad to help you.
I am very sorry to hear about this.
[pause]
Let me look into this.
[pause]
Since your query is regarding the Kindle, let me help you by transferring you to our Kindle Specialist. Please be on hold.
A Customer Service Associate will be with you in a moment.
[this is after telling the Amazon support page my problem is with a Kindle to start the chat…]
You are now connected to S*** from Amazon.com.
[I have changed this persons’ name so they won’t get abused like they should be]
S***: Hello, my name is S***. I’ll be happy to help you.
Me:hi
[long, long pause]
?
S***:I checked and see that your Kindle has been registered under Amazon.com.
Me:Good.
S***:Is there anything else I can do for you today ?
Me:Yes. Fix the problem, or even pretend you understand what it is.
S***:I’m sorry.
Could you please rephrase the above sentence?
Me:Here is my problem:
my kindle fire DH 7″ seems to think it’s in the UK. The .com button in the lower tright of the keyboard displays .co.uk, and when searching for websites it always offers the .co.uk ones as the recommended ones.
I’ve checked my country setting under manage my devices (US). Serial Number: ####
I want my kindle to understand its keyboard, and it itself aren’t in the UK, and to stop behaving that way.
S***:I can confirm that your Kindle is registered under Amazon.com. Your Kindle with serial #### is Kindle Fire HD.
Me:Would you be so kind as to transfer me to the next level or technical support please?
S***:Sure, [me].
Could you please provide me the best possible phone number to connect you right now?
Me:[a phone number]
S***:When your phone rings, please answer it.
You may hear ringing while we connect you to Customer Service.

Your call is now connected.

 

Yep. That happened.

I then spent 10 minutes on the phone with a first level tech person, and an escalation got me to ‘Todd’, who was sharp, and had my problem fixed in about 2 minutes.

Still. Comedy support gold.