Grumpy People Get the Details Right — Science of Us

Think back to the last time you had to navigate a customer-service situation. Perhaps you were trying to make a doctor’s appointment when few convenient times were available, or you may have been speaking with a credit-card rep in an effort to get a onetime waiver on a late payment charge. Maybe you were speaking with an airline representative in hopes of finagling priority seating. Did you adopt a warm tone and play nice? Or did you raise your voice and speak aggressively? You are a nice person, so you probably chose the kind route. The tough pill for most of us to swallow is that those overbearing screamers often get their way. Feisty personalities, although unpleasant, can be tremendously effective.

via Grumpy People Get the Details Right — Science of Us.

I am vindicated!

In which I and my ‘style’ are vindicated. Grumpy People Get the Details Right nym.ag/1CwHwYp via @thescienceofus

In which I and my ‘style’ are vindicated.
Grumpy People Get the Details Right nym.ag/1CwHwYp via @thescienceofus

“@MDaware: common misnomer – most emergency “rooms” are actually peninsulas”

@MDaware: common misnomer – most emergency “rooms” are actually peninsulas”

RT @TheTechDoc: Air Force training sir! pic.twitter.com/FLYlbfDcmW

RT @TheTechDoc: Air Force training sir! pic.twitter.com/FLYlbfDcmW

How could an ER miss Ebola? Let me explain… | EdwinLeap.com edwinleap.com/how-could-an-e… via @twitterapi

How could an ER miss Ebola? Let me explain… | EdwinLeap.com edwinleap.com/how-could-an-e… via @twitterapi

RT @WayneDupreeShow: HEADLINES: General: US Troops Who Contract Ebola Will Be Quarantined in Liberia So why is Obama letting potential #E…

RT @WayneDupreeShow: HEADLINES: General: US Troops Who Contract Ebola Will Be Quarantined in Liberia

So why is Obama letting potential #E…

Coldest might of my life there Jan 1990 “@TheTechDoc: Hanging out at the #uso waiting for my bus to camp bullis. pic.twitter.com/OuuCfwal3d”

Coldest might of my life there Jan 1990 “@TheTechDoc: Hanging out at the #uso waiting for my bus to camp bullis. pic.twitter.com/OuuCfwal3d

RT @MelissaTweets: RT @JJPatriot: We banned the import of 100 watt light bulbs but we won’t ban importing of people from Ebola countries. #…

RT @MelissaTweets: RT @JJPatriot: We banned the import of 100 watt light bulbs but we won’t ban importing of people from Ebola countries. #…

Leadership. Finally. Military preps team for Ebola response in US cnn.com/2014/10/19/hea…

Leadership. Finally.
Military preps team for Ebola response in US cnn.com/2014/10/19/hea…

RT @BreakingNews: Sec. of Defense orders creation of 30-person expeditionary medical team to support domestic Ebola response – @Reuters htt…

RT @BreakingNews: Sec. of Defense orders creation of 30-person expeditionary medical team to support domestic Ebola response – @Reuters htt…

Dallas: Shouldn’t we get a lot of training with PPE before we deal with an Ebola pt? CDC: What’s this now? Dallas: OJT? CDC: You’re welcome

Dallas: Shouldn’t we get a lot of training with PPE before we deal with an Ebola pt?
CDC: What’s this now?
Dallas: OJT?
CDC: You’re welcome

CDC: let’s send one nurse to Emory, the other to Maryland Dallas: orgs better equipped? CDC: Sleep in our own beds

CDC: let’s send one nurse to Emory, the other to Maryland
Dallas: orgs better equipped?
CDC: Sleep in our own beds

RT @NBCDFW: ICYMI: A 21-day quarantine period is wrapping up for those who came in contact with Ebola victim Thomas Duncan http://t.co/uuMo…

RT @NBCDFW: ICYMI: A 21-day quarantine period is wrapping up for those who came in contact with Ebola victim Thomas Duncan http://t.co/uuMo…

Dallas: Hey, CDC, should we put on the space suits the other places in the US have used?They did well, no sick nurses CDC: Maybe more gloves

Dallas: Hey, CDC, should we put on the space suits the other places in the US have used?They did well, no sick nurses
CDC: Maybe more gloves

CDC; We’re from the govt, we’re here to help CDC: we’re advisors Dallas: we’re getting wet CDC: You’re fine. Droplet. Maybe more gloves

CDC; We’re from the govt, we’re here to help
CDC: we’re advisors
Dallas: we’re getting wet
CDC: You’re fine. Droplet. Maybe more gloves