richard[WINTERS]md: Concierge Emergency Department is a very interesting idea.
Every hospital I’ve been to treats every patient to the same experience, with the same care. Some people would gladly pay for the same care but a better experience (see above blog post). I know I would.
What say you, folks about the Concierge ED: good, bad, or indifferent?
On the same track, an ED in Silver Springs, MD had a good idea, the Seniors ED:
When Barbara Rayner, 78, came to the emergency room at Holy Cross Hospital in Silver Spring last month with severe lower back pain, she was expecting a long wait and harried staff. But within minutes she was whisked into a separate area, called the senior emergency center. It is one of the nation’s first ERs designed to serve a population 65 and older.
Seniors get a better experience, and the hospital gets to market to a payor group that’s nearly 100% covered by some kind of insurance. Win/Win.